Returns & Refunds Policy
Information about our return process, eligibility, and refund procedures
Last Updated: May 11, 2025
At 5GPhones, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
Return Eligibility
- 30-day return window
- Items must be unused and in original packaging
- Some items are non-returnable (software, custom items)
Return Process
- Log in and request through 'My Orders'
- Ship items back using our return label
- Track return status in your account
Refund Process
- Processed within 3-5 business days
- Credit card refunds: 5-10 business days
- PayPal refunds: 24-48 hours
Special Cases
- Damaged items: Contact within 48 hours
- Incorrect items: Replacement or full refund
- Repair services: Special terms apply