Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data in compliance with EU GDPR regulations.

GDPR CompliantLast Updated: June 22, 2025
Data Controller Information

Business Name:

5gphones (TechFix Pro)

Address:

84A Bondgenotenlaan
3000 Leuven, Belgium

Contact:

Email: privacy@5gphones.be
Phone: +32 (466) 13 41 81

EU Representative:

5gphones Belgium
84A Bondgenotenlaan
3000 Leuven, Belgium

Table of Contents
1. Data We Collect2. Legal Basis for Processing3. How We Use Your Data4. Data Sharing5. Data Retention6. Your Rights7. Data Security8. Cookies & Tracking9. International Transfers10. Contact Us
1. Data We Collect

Personal Information You Provide:

  • Name, email address, phone number
  • Device information (brand, model, issue description)
  • Repair service requests and quotes
  • Communication preferences
  • Purchase history and transactions

Information Automatically Collected:

  • IP address and location data
  • Browser type and device information
  • Website usage analytics
  • Cookies and similar technologies

Special Categories of Data:

We do not intentionally collect sensitive personal data such as health information, political opinions, or biometric data.

2. Legal Basis for Processing
Contract Performance: Processing your repair requests, providing services, and managing your account.
Legitimate Interest: Improving our services, marketing communications, and fraud prevention.
Consent: Marketing emails, cookies, and optional services (you can withdraw consent anytime).
Legal Obligation: Tax records, warranty obligations, and regulatory compliance.
3. How We Use Your Data

Service Provision:

  • Process repair requests and quotes
  • Communicate about your device status
  • Provide customer support
  • Process payments and invoicing

Business Operations:

  • Improve our services and website
  • Send service updates and notifications
  • Prevent fraud and ensure security
  • Comply with legal obligations
4. Data Sharing

We may share your data with:

  • Service Providers: Payment processors, email services, cloud storage (AWS, Google)
  • Parts Suppliers: Only device model/issue information for sourcing parts
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or sale of business

We do NOT:

  • Sell your personal data to third parties
  • Share data for advertising purposes
  • Use your data for purposes other than stated
5. Data Retention
Customer Data3 years after last service
Transaction Records7 years (tax requirements)
Marketing ConsentUntil withdrawn
Website Analytics26 months
Email Communications2 years after last contact
6. Your Rights Under GDPR

Right of Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate information

Right to Erasure

Delete your data ("right to be forgotten")

Right to Restrict Processing

Limit how we use your data

Right to Data Portability

Transfer your data to another provider

Right to Object

Stop processing for specific purposes

Right to Withdraw Consent

Remove consent for specific processing

Right to Complain

File a complaint with supervisory authority

How to Exercise Your Rights:

Email us at privacy@5gphones.be or visit our store. We will respond within 30 days.

7. Data Security

Technical Measures:

  • SSL/TLS encryption for data transmission
  • Encrypted database storage
  • Regular security updates and patches
  • Secure cloud infrastructure (AWS)
  • Regular backups and disaster recovery

Organizational Measures:

  • Staff training on data protection
  • Access controls and user permissions
  • Regular security assessments
  • Data breach response procedures

Data Breach Notification

In case of a data breach affecting your rights, we will notify you within 72 hours as required by GDPR.

8. Cookies & Tracking Technologies

Types of Cookies We Use:

Essential Cookies

Required for website functionality

Session management, security, form submissions

Always Active
Analytics Cookies

Google Analytics for usage statistics

Page views, user behavior, performance metrics

Consent Required
Preference Cookies

Remember your settings and preferences

Language, theme, form data, user preferences

Consent Required
Marketing Cookies

Personalized advertisements and tracking

Ad targeting, conversion tracking, social media

Consent Required

Cookie Consent Management:

You have full control over your cookie preferences. You can:

  • Accept or reject specific cookie categories
  • Change your preferences at any time
  • Withdraw consent without affecting lawfulness of prior processing
  • Use browser settings to block cookies entirely
9. International Data Transfers

Some of our service providers may be located outside the EU. When we transfer your data internationally, we ensure adequate protection through:

  • Adequacy Decisions: Transfers to countries with EU-approved data protection
  • Standard Contractual Clauses: EU-approved contracts ensuring data protection
  • Certification Schemes: Providers certified under international data protection frameworks

Current International Providers:

  • Amazon Web Services (AWS) - USA (Standard Contractual Clauses)
  • Google Analytics - USA (Data Processing Agreement)
10. Contact Us

Data Protection Officer:

Email: privacy@5gphones.be

Phone: +32 (466) 13 41 81

Address:
84A Bondgenotenlaan
3000 Leuven, Belgium

Supervisory Authority:

Belgian Data Protection Authority

Rue de la Presse 35
1000 Brussels, Belgium

Website: dataprotectionauthority.be

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Email notification to registered users
  • Notice on our website homepage
  • Updated "Last Modified" date at the top of this policy

Your continued use of our services after such modifications constitutes acceptance of the updated policy.